FAQs

I can’t afford your fees. Do you offer discounts?

I offer a limited number of concession places for key workers, self-employed and part-time workers, or if you are a counselling student. If you are on a low income or benefits, it’s important that you can afford to see a counsellor without added money worries so I would recommend talking to your GP or contacting [...]

I can’t afford your fees. Do you offer discounts?2020-05-18T09:43:55+00:00

How much are online sessions?

All sessions are only available online via Skype, Zoom or on the phone. Please look at the Services & Fees section on the Counselling page for full details on fees.

How much are online sessions?2021-06-15T14:50:38+00:00

I don’t want to work online. When are you offering face to face?

At the moment, I have no answer for this. The therapy centre where I work is closed and, when it reopens, I work in a fairly small room which might not be safe for sitting together for 50 minutes. All therapy services I know of, including the NHS, are currently working on phone or video, [...]

I don’t want to work online. When are you offering face to face?2020-05-18T09:37:20+00:00

Is it confidential?

It is really hard to guarantee absolute confidentiality with anything on the internet and none of the current online providers say that it is. We can make things as confidential as possible if you find a place to talk where you will be undisturbed. I work in a room on my own using headphones so [...]

Is it confidential?2020-05-18T09:36:48+00:00

I haven’t had therapy by video or phone before. What’s it like?

Since the Corona virus pandemic, we have all got used to a lot more video chats and phone calls. Online or phone therapy can seem strange at first, but therapy is about having a conversation and it can work well. It’s important that, during our sessions, you won’t be in any danger, you won’t be [...]

I haven’t had therapy by video or phone before. What’s it like?2020-05-18T09:36:06+00:00

What does online therapy mean?

Following the current government guidance I am working from home offering sessions via Zoom, Skype or on the phone. I don’t offer email or text sessions. An online session has the same format as a face-to-face – it lasts 50 minutes, we talk and work on the problems you are having and then, at the [...]

What does online therapy mean?2020-05-18T09:35:37+00:00

I feel desperate. Please help me.

I’m so sorry you’re feeling that way. Hang in there because there is help available. You can call the Samaritans right now on 116 123 or look on the Useful Links page to find other helpline numbers. I can’t help if you are in immediate crisis but if you can wait to book an appointment and [...]

I feel desperate. Please help me.2020-05-18T09:35:06+00:00

What does confidential mean? Will you talk to my employer or GP?

Everything discussed stays between us. I will not contact or share information with your employer, GP, family, or anyone else, nor would I disclose the fact you are attending sessions if someone asks. There are always exceptions to complete confidentiality, but these are extreme and only occur where I am bound by law or concerned about [...]

What does confidential mean? Will you talk to my employer or GP?2020-05-18T09:22:57+00:00

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